Title: The Design of Everyday Things
Author: Donald Norman
Publisher: Basic Books (2002)
Summary: In the fifth chapter of The Design of Everyday Things, Normand discusses human error, and the various ways that this can manifest. He breaks mistakes down into two categories, slips, and mistakes. Slips are the result of automatic, subconscious actions. Mistakes on the other hand, result from a deliberate, conscious action taken by a person.
Discussion: I found this chapter insightful, as always. I had never really considered that there were two fundamentally different types of errors.
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