Title: Things That Make Us Smart
Author: Donald A. Norman
Editors: Broadway Books (1993)
Chapter 3:
Summary: In Chapter 3 of Things That Make Us Smart, Normand discusses external visual cues used to impart information upon the user. These external cues let the user not keep track of complex events, so that they do not have to internalize them and remember them.
Chapter 4:
Summary: In Chapter 4, Normand continues to discuss artifacts, particularly surface artifacts and internal artifacts. Surface artifacts, naturally, are artifacts which we can see an interact with on the surface of an object. Internal artifacts are artifacts which are introspective, and represented internally.
Discussion: Once again, Normand seems to be repeating himself. Chapter 3 seemed like a rehash of his earlier works, but Chapter 4 was highly insightful, and presented some interesting information.
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